Terracotta flower pots in wooden tray
Circular moorland flower logo

Terms and Conditions

These terms and conditions apply to the use of The Moorland Flower Company and, by placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not place an order.

If you have any questions relating to these terms and conditions, please call us on 01822 854801 between 9am and 5pm Monday to Friday, before placing an order.

Flower Care

You will be given care instructions on collecting your order but give flowers cool water and replace every few days. Keeping the flowers in a cool place out of direct sunlight will help them last longer

HAZARDOUS PLANT MATERIAL WARNING

Please note that some flowers and plants may be harmful or poisonous.
In particular, your arrangement may contain foxgloves or lily of the valley, – which are poisonous and toxic if eaten, and lilies which can be extremely toxic to cats.
Please do not eat and avoid contact with children and animals. Please handle flowers with gloves and wash your hands before eating or drinking.

Definitions

“Conditions” means these terms and conditions;
“Product” means an item displayed for sale;
“Personal Information” means the details provided by you;
“We/us” means The Moorland Flower Company
“Website” means the website located at www.themoorlandflowercompany.co.uk
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and
“You” means a user of this Website.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our products.

Privacy

As with all shops, we collect personal information from you when you place an order. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and to send you special offers and promotions.

The information we collect is:

  • Your name, so we know what to call you
  • Email address, so we can email you order confirmations, delivery delays, offers etc
  • Delivery address if applicable
  • Telephone number, we’ll only call if we have a delivery problem
  • We use secure server technology to ensure this information is protected to the highest standards.

Data Protection

We will never pass on your details on to a third party for marketing purposes without your permission unless our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

If you have questions about your personal data or our privacy policy, please email Mary at marymarshall100@gmail.com or phone on 01822 854801

To see all the information we have about you, and to correct any inaccuracies, please write to:

Mary Marshall the Moorland Flower Company Chubb Tor House, Yelverton PL20 6JA

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from us.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products via telephone or email to reserve the items/quantities If you have provided a valid email address, we will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The Moorland Flower Company.

Order acceptance and the completion of the contract between you and us will take place ten days from collection date by you of the products unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Harsh weather conditions can cause damage eg wind/rain/frost /sun which will reduce our ability to fulfil an order/supply certain flowers or illness/incapacity of the owner of The moorland Flower Company.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than twelve working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched, please follow the procedure set out in our Returns procedure. Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty: goods made to your specification; perishable goods (for example flowers and food) or anything else we should include.

When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 12 noon on the day before the scheduled delivery date you requested. The exception to this is within the 5 working days immediately prior to Valentine’s Day, Mother’s Day and Christmas, or a wedding order when we regret, we are unable to accept amendments or cancellations.

Description of products

Each item purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Flowers

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value from other British flower suppliers.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Moorland Flower Company and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The Moorland Flower Company Chubb Tor House Yelverton Devon PL20 6JA

Please check back frequently to see any updates or changes to these Conditions. Questions regarding the Conditions should be directed to: Mary Marshall The Moorland Flower Company Chubb Tor House Yelverton Devon PL20 6JA